Please Pull Down the Screen to Ry to Connect Again

Perform the following to troubleshoot the effect:

1. Check whether the phone is on the lock screen

The lock screen does non support swiping down from the top to display the notification panel in order to avert misoperations of some shortcut functions.

Try the following methods to make up one's mind whether the result is caused by a screen hardware fault

If the issue lies with the screen hardware, support your information and accept your device and proof of purchase to an authorized Huawei Customer Service Center for help.

• Switch your phone to landscape orientation.

  If the notification console can open in landscape mode, merely not in portrait style (even after restarting the phone), the issue may lie with the screen hardware.

• Switch to One-handed UI/Mini screen view.

  Open Settings, search for and access One-handed UI/Mini screen view, turn on the switch, and so follow the onscreen instructions to actuate One-handed UI/Mini screen view. Swipe down from the top of the mini screen to see if this opens the notification console. If the notification panel tin be opened, restart your phone. Your phone volition and so automatically exit 1-handed UI/Mini screen view. Swipe downward from the condition bar to meet if the notification panel can be opened. If non, it indicates that the screen hardware is faulty.

• Switch to Three-central navigation.

  Open up Settings, search for and access Organization navigation, select Three-key navigation, and bear upon Settings. Select a navigation fundamental combination with a downward arrow (for example, the third or fourth pick as shown in the post-obit figure). If the notification panel opens when y'all impact the downward arrow , but non when y'all swipe down from the status bar (not even after a phone restart), the issue may prevarication with the screen hardware.

• Enable Pointer location.
  1. Open up Settings, search for and access About telephone, then affect Build number 7 times consecutively (enter the lock screen password if required) until yous meet the prompt "You lot are now a developer!". Go back to Settings, then search for and admission Developer options.
  2. Locate and enable Pointer location. Swipe downwardly from the status bar. If the traces left past your finger on the screen are not in a shine line, but break upward especially at the tiptop of the screen, and swiping down on the status bar cannot brandish the notification panel after your phone is restarted, the effect may lie with the screen hardware.

Try the following if the screen hardware is working fine

1. Check whether the search box is displayed

   If your finger didn't touch the top of the screen when swiping downwards on the screen, AI Search may be accessed by error. To open the notification panel, swipe downwards from the status bar. If your phone has a notch screen, it is recommended that you swipe downwardly from the meridian of the notch expanse (punch-hole area) to avert misoperations.

2. Bank check whether a third-party theme is in use

   In that location may be compatibility issues with 3rd-party themes and your phone. It is recommended that you switch to a preset theme by going to .

3. Bank check whether the issue merely occurs with a specific app

   Return to the abode screen and swipe down from the status bar to see if the notification panel can be opened. If so, the outcome is acquired by the app itself. Please written report the issue to the app developer.

4. Restart your phone

   Restarting your phone can clear enshroud generated from extended use of your phone and optimize the performance of the telephone.

5. Reset phone

   If the upshot persists, support your information and restore your telephone to its factory settings. To practise so, open Settings, search for and access Reset phone, and follow the onscreen instructions to complete the operation.

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Source: https://consumer.huawei.com/en/support/content/en-us15838796/

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